At Rosa Royal, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund:

• You have 30 days from the date of purchase to request a refund.
• To qualify for a refund, the item must be in its original condition: unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

How to Request a Refund:

1. Contact Us: Email our support team at info@rosa-royal.com with your order details and the reason for your refund request.
2. Approval: Once your request is reviewed and approved, we will provide you with instructions on how to proceed.
3. Return Shipping: If necessary, you will receive a return shipping label and instructions on how to send the item back. Note that items returned without prior authorization will not be accepted.

Processing Your Refund:

• After receiving and inspecting your return, we will notify you of the approval status of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment.
• Please allow some time for your bank or credit card company to process and post the refund.

Non-Refundable Items:

• Unfortunately, we cannot offer refunds on sale items or gift cards.
• Custom products (such as special orders or personalized items) and perishable goods (such as food, flowers, or plants) are also non-refundable.

Damages and Issues:

• Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.

Contact Us: For any refund-related questions or assistance, please reach out to our support team at info@rosa-royal.com.

Thank you for shopping with Rosa Royal. We are committed to providing you with the best possible service and ensuring your complete satisfaction.