Planetized Shipping Policy

At Planetized, we are committed to making your shopping experience smooth, fast, and reliable. All orders are processed quickly and shipped worldwide from our international warehouses.

Shipping Costs

• Free Shipping: We offer free standard shipping on all orders above a set amount (check active promotions).

• Worldwide Delivery: We ship globally from multiple international warehouses, ensuring faster delivery times depending on your region.

• Customs & Duties: Additional customs fees or import duties may apply, depending on the destination country.

Order Processing Time

• Fast Processing: We aim to process all orders within 24 hours, Monday through Friday.

• Cut-off Time: Orders placed before 22:00 (CET) are typically processed the same day.

• Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery times (after processing):

• Europe: 3–7 business days

• North America: 5–10 business days

• Rest of the World: 7–15 business days
  
  Please note: delivery times are estimates. Delays may occur due to customs, carrier issues, or weather conditions.

Shipping Process

• Trusted Couriers: We work with global carriers such as DHL, FedEx, and PostNL to ensure safe and efficient delivery.

• Tracking Information: Once your order has shipped, you will receive an email with a tracking link to monitor your package in real time.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us at info@getplanetized.com within 48 hours of delivery. We will arrange a replacement or refund.

• Lost Packages: If your order does not arrive within the estimated timeframe, please contact us immediately so we can investigate with the carrier and provide a solution.

Contact Us

If you have any questions about your shipment, please contact our support team:

📧 info@getplanetized.com
🕘 Hours: Monday to Friday, 9:00 – 17:00 (CET)